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Custom Product Manager

Job Number 18006875 Company Nestle Professional Location Solon, Ohio


Foods people love. The life beyond what you imagined. And the city that rocks.

When you partner Nestlé USA and Northeast Ohio, the result is a rich experience that offers you a fulfilling personal and professional life.

Did you know that the Cleveland metropolitan area is consistently ranked as one of the most affordable and livable regions in the US?  From its diverse communities to its endless arts, entertainment and sports experiences, Cleveland continues to rock.

At our Nestlé USA Cleveland campus, located in the Solon suburb of Cleveland, you will discover the ways that Nestlé USA values and supports our employees and community.  Offering you a strong culture with competitive benefits, you will have limitless opportunities to learn, and advance your career.  Giving back continues to be a part of the Nestlé tradition.  As the world’s leading nutrition, health and wellness company, our focus is not only about nourishing our customers, it’s about enriching you.

Nestlé Professional is dedicated to being an inspiring  growth partner that delivers creative branded food and beverage solutions,enabling foodservice operators to delight their consumers. From on-trendculinary brands that include Minor’s®, Stouffer’s®,Chef-mate® and Trio® to innovative beveragesystems under the NESCAFÉ, Nestlé Vitality and Coffee-mate®brands, Nestlé Professional meets the needs of foodservice operators while  satisfying the tastes of the out-of-home consumer.

As part of the Nestle Professional business which focuses  exclusively on foodservice, drive business to achieve profitable growth  at our large National Chain Restaurant customers. Accomplish through excellent  project management and cross-functional team leadership to provide superior  product solutions and the development of innovative products. Profitably manage  the corresponding customer / channel P&L(s).

As part of the Nestle Professional business which focuses exclusively on foodservice, drive business to achieve profitable volume growth at our large National Chain Restaurant customers. Accomplish through excellent project management and cross-functional team leadership to provide superior product solutions and the development of innovative products. Profitably manage the corresponding customer / channel P&L(s).

Based on knowledge of consumer and operator insights, provide vital input to the development of a product and application strategy for the restaurant channel and work with the National Account Sales team to bring strategy to life. Pass on key innovations to the Branded Food Nestlé Professional team as well as the broader Nestlé USA organization.


The job responsibilities include but are not limited to the following:

Business Development 75%
•Serve as the key interface between internal teams (PD, Manufacturing Services, and Finance) and the customer via Sales (National Account Managers & Chefs) to develop a scalable portfolio of product solutions that grows our business profitability at our key National Account customers. Must effectively translate needs and capabilities through effective communication.
•Interact with Sales (and customer directly as requested) so as to understand business needs and propose existing product solutions and develop new ones.
•Balance core growth and new product innovation to deliver customer growth.
•Manage the end-to-end new product development process internally with speed and urgency to deliver quality product on time and push the organization into new capabilities.
•Understand culinary and industry trends, manufacturing capabilities, and food science so as to serve as an advisor to the customer and creatively mange the product creation process.

Field Training 20%
•Cultivate and maintain strong partnerships with new and existing Customers.
•Drive customer Ideation process by acting as the project manager and working with the Product development Chef’s and Technologists to commercialize concepts with the target customers. Sharing best-practices from these ideation events.
•Lead On-Site partner ideations in menu concepts, demonstration recipes and techniques that effectively help the Sales team to sell profitable product and flavor solutions.
•Actively supports Training and Development Team in Solon with Best-Practices and Trainer leadership.

Administration 5%
•Upholds Nestlé Professional and industry expectations for Professionalism.
•Routinely shares relevant best-practices with peer network.
•Assure compliance with customer contracts and complete necessary customer documentation for new product launches with customer.
•Reconciles T&E budget in compliance with standards of Nestlé USA.


•Achieve new product creation volume targets.
•Achieve sales and profit targets for National Account business.
•Develop innovation that can be leveraged in other foodservice channels.
•Achieve operating budgets.

Works independently with minimal supervision

No direct reports

1.Minimum of $2,000,000 of annual new business impact
2.Customer Growth
3.Profit improvement
4.Food Category growth


•Undergraduate degree with post-graduate work strongly preferred; preference for MBA.
•Knowledge of foodservice required.  Culinary product development highly desirable.
•Familiarity with food science and manufacturing.
•Proven performance on meeting financial & business targets.
•Past history of cross-functional leadership success.
•Requires up to 30% travel.

•Minimum of 5 years business experience.
•Foodservice-specific experience required

•Excellent Project Management and organizational skills including the ability to manage multiple projects on short time-lines.
•Strong cross-functional leadership to influence and challenge team to effective and efficient cooperation.
•Creativity in offering customer solutions and in making internal process improvements.
•Interpersonal skills to work across the entire organization.
•Strong written and verbal communication skills.
•Good presentation abilities (for external and internal audiences).
•Analytical skills that leverage quantitative and qualitative information sources.
•Entrepreneur qualities including ownership of responsibilities, willingness to take risk and a sharp sense of urgency about moving the business forward and seizing opportunities.

The Nestlé Companies are equal employment and affirmative action employers and looking for diversity in qualified candidates for employment.

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