Are you passionate about coffee? Do you care about sustainability and quality? At Nespresso we place people, coffee, and sustainable living at the heart of what we do, inspiring an engaging and meaningful place to work. We are currently searching for a B2C Customer Accounts Manager to support the business with our Strategic Partners by ensuring commercial development and brand visibility while building strong relationships with buying office and merchandising head-office team.
A day in the life:
Develop strategic long and short term Joint Business Plan (JBP) with Key Accounts (KA)
Define and agree on promotional activities (Customer Specific Promotions, Paid Media, In-store Marketing, Events, Catalogs, Demos etc.) by connecting cross functionally internally and externally in line with channel management strategy
Support leading the development and implementation of Category Management (right range in right place) by proactively benchmarking category data and market trends
Proactively identify new members acquisition, NNS and brand awareness activities with Trade Partners and Machine partners
Actively contributes in building Operating Master Plan in line with Nestle Continuous Excellence to enrich plans with strategic initiatives to deliver business KPIs
Manage budget (investment) in line with business priorities by achieving the best ROI and proactively negotiate with trade partners to deliver business efficiencies
Communicate with main stakeholders (internal and external -including Machine Partners) to ensure alignment
Negotiate or adjust POS merchandising investments according to POS classification/potential
Support leading the development and implementation of the Nespresso corner strategy at the most important stores belonging to the Key Accounts
Support developing and delivering an optimized demo strategy by supporting Field Operations Outsourcing Manager
Connect effectively internally with Retail Team colleagues to ensure that KA short term and long term plans are aligned
Support alignment between Nespresso Retail Team and KA by facilitating discussions about retail development opportunities in strategic locations
Connect effectively internally with Direct Channel Team to drive development and execution of strategy for capsules in trade
Identify opportunities and synergies that will accelerate machine penetration.
Build strong relationship with existing and new accounts with a strong performance mindset, nurture positive and efficient long term relationship all levels, including machine partners.
Negotiate with the Key Account the necessary actions and activities to establish Nespresso as category leader
Develop and implement incentive actions in order to motivate Key Accounts and POS Staff to keep Nespresso at top-of-mind.
Align the global machine supply with market strategy by sharing on Nespresso commercial and marketing activities
Ensure accurate sell-in & sell-out forecast per Key Account and implement the contract terms between Nespresso, trade partners and machines partners.
Ensure perfect coordination of logistics operations towards Key Accounts in collaboration with Supply Chain
Ensure compliance with Business Case (Pre/Post Analysis) and Dynamic Forecast (budget) management
Winning Skill Sets:
• High School Diploma or GED required.
• Bachelors Degree, preferably in Business Administration, Marketing or Economics required OR required equivalent work experience.
• 5 years of National Account Management experience required
• 3 years experience in sales environment in distribution of high end or mass market products, required
• Ability to analyze and interpret sales data to drive strategy and action plans, required
• Experience with budget management and optimization of ROI on investments, preferred
• Expertise in household appliance category, preferred
• Expertise in Brand building within Key Account environments, preferred
• Experience with Business Development, preferred
• Travel required 15%
The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Make a good impression before you reach the interview room by updating and maintaining your LinkedIn profile. Prepare for your interview by researching the company, practicing your interview skills, and studying the position so you can see how your skills match up. So you aren’t flustered on your way to the interview, do a dry run to the interview location before your interview day. If you’re looking for more support, reach out to other veterans who have had success with job searching to help you prep.
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During the Interview
During the interview:
Put your best foot forward by arriving in appropriate attire and showcasing the situations, behaviors, and outcomes that have led to your success. By highlighting the skills you obtained in the military and owning your accomplishments, you’ll make a lasting impression.
Dress in business formal
Have a printed copy of your résumé
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After the Interview
After the interview:
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The Nestlé Companies are equal opportunity and affirmative action employers and are looking for diversity in qualified candidates for employment: Disabled/Veteran. If you require an accommodation in order to view or apply to open positions, please dial 711 and provide this number to the operator: 1-877-204-8650. For technical assistance: email NesCareersSupport@icareerhelp.com or phone 1-877-204-8650.