As the nation’s leading bottled water company, BlueTriton Brands is dedicated to providing customers with healthy hydration options. Alongside that, we’re also committed to developing our people – enabling them to make the most of the many elements that help them to succeed.
BlueTriton Brands consists of five business units: Corporate, Commercial, Supply Chain, Technical & Production and ReadyRefresh. Whichever one of these areas you choose to join, you’ll find yourself collaborating with a highly talented team on work that’s challenging, engaging and incredibly rewarding. You’ll be an essential element of our success: trusted, empowered and supported to make a lasting impact on the very future of our business. It’s a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions – all while delivering healthy hydration to millions of customers.
An essential element of our ongoing growth, the Commercial team at BlueTriton Brands is the perfect place for ambitious and aspiring individuals to achieve their dreams while building fulfilling careers. Roles on the Commercial team include sales and account professionals, and all offer the chance to truly impact our business at our hundreds of Retail partners. Pair this with the support you need to work with confidence – and triumph in everything you do, and you have a winning combination. Join this part of BlueTriton Brands, and you’ll be able to use your talent to have a direct and meaningful impact on our success as you deliver healthy hydration to millions of our customers. Not only that, but you’ll discover your accomplishments are recognized with a range of outstanding benefits designed to help you prosper both at work and outside of work.
We are currently seeking a Customer Solutions Analyst to be located in Coppell, TX and report to the Customer Solutions Manager. The primary responsibilities will include serving as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow.
Key responsibilities include but are not limited to the following:
Complete and resolve demand capture failures within defined Service Level Agreement (SLA)
Align material information with customer to be able to capture orders
Collaborate with customer or cross functional business partners to resolve blocked orders within SLA
Contact customer when required due to Out of Stock or Stock Allocation issues
Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block)
Contact customer and propose resolution for issues identified due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)
Returns and Refusals:
Be principal customer contact for capturing, creating and registering all return/refusals requests
Assess compliance of Return Requests according to Market Return Policy Conditions
Ensure refusals created by Transplace (Transportation) contain appropriate order reason code and correct pricing prior to billing
Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future
Collaborate with Billing in the resolution of billing issues that require customer contact
Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs
Provide 360° visibility on status of orders to customers and internal teams
Apply appropriate root cause reason codes following global Reason Code Methodology
Identify, analyze and initiate the escalation process based on escalation criteria
Drive and encourage continuous improvement mindset applying NCE methodology
Participate in NCE operational review meetings
Key qualifications include:
Undergraduate degree strongly preferred
Availability / flexibility to work different shifts based on customer geography/time zone; or 7 day operations
2 – 4 years’ experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.)
Excellent written and verbal communication skills
Experience resolving crisis and time sensitive events
Excellent analytical aptitude with a proven ability to analyze/interpret data
Well-organized, methodical thinker with excellent decision-making skills
Strong and creative problem-solving skills
Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
Proficiency in SAP, BW and Business Objects preferred
Ability to work in a fast paced, high volume transactional, environment and handle multiple priorities
Ability to work independently with minimal supervision
OTHER PERSONAL QUALITIES:
Strong Customer Service mindset and passion for delighting customers internally and externally
Ability to build effective relationships with business partners
Proactively seeks continuous process and service improvements
Must enjoy working in a team-based environment
To our veterans and separated service members: you are at the forefront of our minds as we recruit top talent to join BlueTriton Brands The skills that you have gained while serving our country, such as adaptability, agility, and leadership, are aligned with the skills that we look for when we think about what success looks like at BlueTriton Brands. We hope that you will consider sharing in our mission and purpose to enhance quality of life and contribute to a healthier future.
BlueTriton Brands is the nation’s leading bottled water company. Our water brands include Poland Spring, Arrowhead, Ozarka, Deer Park, Zephyrhills and Ice Mountain, and Pure Life. We’re passionate about creating shared value for society in all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship – most notably responsible water management, lightweight packaging and advancing recycling in America. As a valuable part of our team, you’ll receive a competitive total rewards package – something that will provide you with the support you need to thrive both inside and outside of work. It’s not just the work that you’ll find fulfilling here though. As you build a career with us, you’ll receive exactly the kind of benefits you’d expect from a leading name in healthy hydration. The only question is, what elements will help you succeed at BlueTriton Brands?
Applicants with criminal histories are welcome to apply.
BlueTriton Brands is an equal opportunity and affirmative action employer and is looking for diversity in qualified candidates for employment: Disabled/Veteran.
Make a good impression before you reach the interview room by updating and maintaining your LinkedIn profile. Prepare for your interview by researching the company, practicing your interview skills, and studying the position so you can see how your skills match up. So you aren’t flustered on your way to the interview, do a dry run to the interview location before your interview day. If you’re looking for more support, reach out to other veterans who have had success with job searching to help you prep.
Update your LinkedIn
Research our culture, our people, and the location of your interview
Do a dry run to the interview location
Prepare specific examples that fit the job requirements
Use our online skills translator to best explain your skills and experience
Practice a mock interview
Reach out to other veterans
During the Interview
During the interview:
Put your best foot forward by arriving in appropriate attire and showcasing the situations, behaviors, and outcomes that have led to your success. By highlighting the skills you obtained in the military and owning your accomplishments, you’ll make a lasting impression.
Dress in business formal
Have a printed copy of your résumé
Highlight the skills that match with this job
Share your accomplishments
Emphasize your dedication to the job
After the Interview
After the interview:
If you’re interested in the position, make it known! Sending an email or thank-you note show your appreciation and keep you in the interviewer’s mind. The job market is competitive, so don’t be discouraged by not landing a job on the first try. Instead, view each interview as a learning experience that will prepare you for future opportunities.
The Nestlé Companies are equal opportunity and affirmative action employers and are looking for diversity in qualified candidates for employment: Disabled/Veteran. If you require an accommodation in order to view or apply to open positions, please dial 711 and provide this number to the operator: 1-877-204-8650. For technical assistance: email NesCareersSupport@icareerhelp.com or phone 1-877-204-8650.