Information Technology at Nestlé is a multicultural and diverse team of IT professionals driving the biggest IT operations landscape and digital transformation of the CPG, or Fast-Moving Consumer Goods industry. We enable Nestlé to engage with millions of consumers using a product-driven approach with leading technologies and solutions. Innovating through machine learning, advanced analytics and automation, we are driving industry 4.0 opportunities in areas like supply chain and manufacturing. To join our team, we’re looking for people who are curious, courageous, innovative, collaborative and passionate about solving complex problems using new technologies. Together, we make IT possible.
As an Expert IT Technology-Customer Care, you will act as an IT Crisis Commander during high priority tickets for all of Nestle. You will guide technical teams across the globe towards resolution of business-critical issues to ensure service restoration with the focus being on minimum business impact. You’ll also collaborate closely with business stakeholders to provide visibility to the status of issues.
This position is open to any location in the US as a fully remote opportunity with occasional travel.
Manage IT crisis incidents by leading technical teams towards the quick resolution of business-critical issues
Manage communications with business stakeholders across all levels of the organization to provide transparency of business impact and timelines to resolution
Prioritize incident tickets ensuring most business-critical issues are being resolved first while still moving lower priority tickets forward
Develop incident action plans and after-action items to help drive root cause investigations
Identify process improvements to meet global objectives
Help integrate new business into crisis management plan (ie: mapping and scoping).
High School Diploma or GED equivalent
7+ years of IT experience
1+ years of experience in leading a process, or group, to deliver common objectives (ie: project management, crisis management, etc.)
1+ years of experience working with ServiceNow
Stakeholder management experience
ITIL V3 or V4 foundation certified
Problem solving and root cause mindset
Strong communication skills with the ability to communicate with all levels of an organization
Ability to work under pressure and manage critical situations in a pragmatic way
This position has a starting salary of $107,000. When you choose a career in IT at Nestlé, you gain access to a variety of valuable benefits you can elect for yourself or family.
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé.
The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law.
Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at firstname.lastname@example.org or please dial 711 and provide this number to the operator: 1-877-204-8650.
Make a good impression before you reach the interview room by updating and maintaining your LinkedIn profile. Prepare for your interview by researching the company, practicing your interview skills, and studying the position so you can see how your skills match up. So you aren’t flustered on your way to the interview, do a dry run to the interview location before your interview day. If you’re looking for more support, reach out to other veterans who have had success with job searching to help you prep.
Update your LinkedIn
Research our culture, our people, and the location of your interview
Do a dry run to the interview location
Prepare specific examples that fit the job requirements
Use our online skills translator to best explain your skills and experience
Practice a mock interview
Reach out to other veterans
During the Interview
During the interview:
Put your best foot forward by arriving in appropriate attire and showcasing the situations, behaviors, and outcomes that have led to your success. By highlighting the skills you obtained in the military and owning your accomplishments, you’ll make a lasting impression.
Dress in business formal
Have a printed copy of your résumé
Highlight the skills that match with this job
Share your accomplishments
Emphasize your dedication to the job
After the Interview
After the interview:
If you’re interested in the position, make it known! Sending an email or thank-you note show your appreciation and keep you in the interviewer’s mind. The job market is competitive, so don’t be discouraged by not landing a job on the first try. Instead, view each interview as a learning experience that will prepare you for future opportunities.
The Nestlé Companies are equal opportunity and affirmative action employers and are looking for diversity in qualified candidates for employment: Disabled/Veteran. If you require an accommodation in order to view or apply to open positions, please dial 711 and provide this number to the operator: 1-877-204-8650. For technical assistance: email NesCareersSupport@icareerhelp.com or phone 1-877-204-8650.