Foods people love. Brands people trust. And a career that nourishes your future like no other.
If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.
We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.
POSITION SUMMARY: The Quality Specialist performs a variety of quality control tests/inspections and/or standard microbiological, chemical, physical or sensory testing and assays on products, materials, components, etc. at various stages of the production process to ensure compliance with quality standards. Manages finished product release criteria (i.e. net contents, sensory program, Critical Control Point [CCP]). Responsibilities will include internal auditing, recording statistical data and analyzing production data to verify compliance or determine deviation from existing standards. Works closely with the Quality Team to help identify, solve and prevent problems affecting quality and food safety.
PRIMARY RESPONSIBILITIES: QUALITY • Employee shall follow and carry out company Quality Policy on all required Good Manufacturing Practices (GMP), quality and food safety requirements. • Escalate quality or food safety findings or incidents to management. • Ensures that a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in designated areas. • Ensures the compliance for FSSC 22000 and ISO 9001 while driving continuous improvement for Quality metrics/Key Performance Indicators (KPI) in their area of responsibility. • Supports Improvement initiatives (e.g. consumer complaints, product defect reduction) with the factory. • Assist, advise and train Production Operators in attaining Nestlé quality standards. • Responsible for reviewing and updating factory policies and standard operating procedures (SOPs) in compliance to Nestle standards. • May be the Document Control Coordinator for Quality, responsibilities include. o Supports Compliance by ensuring effective use of the factory’s document control program. • May be responsible for Net Contents Control system support & reporting: o Supports the functionality of the net contents control program on the factory floor. o Prepare lot summary reports for compliance to the Quality Monitoring Scheme (QMS).
OPERATIONAL TASKS Product Release • Responsible for tracking, releasing or holding finished product from production for retail and institutional sale. • Report out detailed information regarding the products that are held and released. • Report out on performance indicator measures (i.e. KPIs, PPIs, APIs). • Support traceability exercises, product trace and recall procedures. • Support root cause analysis and provide information on deposition decisions for held product.
Systems • Responsible for learning, implementing, teaching, maintenance and reporting data from the SAP Quality Management module. • Responsible for hold product and rework/reprocessing documentation review. • Responsible for conducting sensory sessions for raw materials, packaging and finished product. • Provide product release support to outside warehouses. • Responsible for supporting the factory food allergen management program and product coding maintenance.
Manufacturing Support • Supports production in decisions related to quality and food safety. • Audits GMPs, procedures and paperwork on the production floor. • Conducts coaching and training to employees. • Responsible for identifying and closing gaps in procedures and/or processes. • Supporting member of the factory Internal Audit Team. • Participates in and/or lead problem solving and continuous improvement activities. • Review consumer alerts and direct follow-up activities of the alerts. • Maintain consumer complaint awareness for the production lines. • Manages consumer complaint team and follow-up activities. • Support Foreign Bodies/Material Reduction team. • Execute daily review of the Hazard Analysis Critical Control Point (HACCP) documentation. • Execute Behavior Based Quality observations. • Conducts special projects as assigned. • Able to work flexible hours. Laboratory Support • Conducts daily routine sample analyses using lab techniques and other instrumentation following Good Laboratory Practices (GLP). • Interprets data and reports on trend/data analysis to appropriate personnel. • Monitors laboratory Internal Control Plan (ICP) on the required frequency. • Organizes laboratory records and files, summarizes data, and prepares reports for use by management. • Supports laboratory activities to ensure a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in laboratory and other analytical areas. • Responsible for daily equipment maintenance, ordering, stock control, stock record entry, reporting, etc. • Responsible for the administration, training, and execution of test methods. • Responsible for laboratory and quality records in compliance with the factory Quality Monitoring Scheme (QMS), which includes proper storage and retrieval. • Assists, advises, and trains colleagues to attain the Nestle Quality Assurance Center (NQAC) requirements.
SAFETY & ENVIRONMENTAL • Ensures compliance with all regulatory and Nestlé guidelines pertaining to safety, health, and environmental. • Be part of the culture change towards behavioral safety improvement.
NESTLÉ CONTINUOUS EXCELLENCE • Supports key Nestlé Continuous Excellence (NCE) initiatives at the factory. • Participates in operational management routines (Pillar or local committees or platforms).
Other duties as assigned by manager.
SUPERVISION RECEIVED: • Receives general supervision and direction from Quality Supervisor. Direction consists of clarification of factory and department policies, priorities, and goals. SUPERVISION GIVEN: • May be responsible to coordinate day-to-day work for a small group of Technicians. • Absence: In the absence of this person, the responsibilities of this position are delegated to the other Specialists / Technicians. FINANCIAL/STRATEGIC IMPACT: • Direct ability to impact product quality and ensure only quality product is delivered to the consumer and customers. • Contribute to the Quality Departmental budget goals. • Innovation/Renovation: Support and participate in improvement activities and programs. • Support the development and implementation of projects assigned to enable the achievement of business objectives.
REQUIREMENTS AND MINIMUM EDUCATION LEVEL: • B.S. Degree in Food Science, Microbiology, Chemistry, or other related field, required. EXPERIENCE: • Prefer 2-3 years manufacturing and or laboratory (1-3 years) experience in food industry. • Prefer knowledge of Lean Six Sigma or Total Productive Maintenance (TPM)
SKILLS: • Must have good verbal and written communication skills. • Good mathematical and statistical skills required. • Must be able to handle multiple assignments. • Must be precise, accurate and well organized. • Strong attention to detail. • Must be able to perform in a demanding, fast-paced environment. • Proficiency with computer systems, personal computers, and spreadsheet software (Microsoft Office, etc.). • Proficiency in SAP/GLOBE systems is preferred.
The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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During the Interview
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After the Interview
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The Nestlé Companies are equal opportunity and affirmative action employers and are looking for diversity in qualified candidates for employment: Disabled/Veteran. If you require an accommodation in order to view or apply to open positions, please dial 711 and provide this number to the operator: 1-877-204-8650. For technical assistance: email NesCareersSupport@icareerhelp.com or phone 1-877-204-8650.