Remote Account Services Representative
Job ID: 21001078
Location: Raynham, MA
Location: Raynham, MA
Job Category: Customer Service/Order Management
Company: Nestle Waters North America
As the nation's leading bottled water company, Nestlé Waters North America is dedicated to providing customers with healthy hydration options. Alongside that, we're also committed to developing our people – enabling them to make the most of the many elements that help them to succeed.
Nestlé Waters consists of four business units: Corporate, Retail, Supply Chain and ReadyRefresh by Nestlé. Whichever one of these areas you choose to join, you'll find yourself collaborating with a highly talented team on work that's challenging, engaging and incredibly rewarding. You'll be an essential element of our success: trusted, empowered and supported to make a lasting impact on the very future of our business. It's a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions – all while delivering healthy hydration to millions of customers.
The primary responsibilities of an Account Services Representative are to ensure customers are receiving their invoices timely, that payments are being received and processed in a timely manner, and that records are properly recorded. The Account Services Representative also handles daily inquires submitted by the Customer Experience Center (CEC), Route, Sales, and various vendors. The representative must work cooperatively and cohesively within the different Account Services functions. Other activities may include the handling of escalated issues from the CEC, Sales, Route, and corporate headquarters.
Schedule:
Monday-Friday 8-4:30 PM
Compensation:
$17.80 per hour (overtime after 40 hours) paid bi-weekly
$500 potential quarterly bonus
Excellent Nestlé Waters North America Benefits:
Medical, dental, vision, prescription, life insurance, short-term and long term disability, 401(k) with company match, profit sharing, tuition reimbursement, paid vacation, paid time off and much more!
What you'll do daily:
• Process and balance payments.
• Work closely with the Cash Team to ensure all checks are applied in a timely manner
• Ensure completions of tasks for month end including Reconciliation, Refund Checks, Unprocessables transactions, and unidentified payments
• Resolve escalated issues as required from the CSC, Sales, Route, and corporate headquarters
• Act as point of contact for our partners in India and Costa Rica
• Process and send/email edited invoice requests
• Handle special projects as required
• Other duties as required
What you need to have:
• High school diploma or equivalent required
• Strong oral and written communication skills
• High degree of maturity, professionalism, accuracy and sensitivity (cash handling)
• Strong PC skills and expertise in using Nestle Waters North America systems
• Proficiency in Microsoft Excel required
• Excellent organization and analytical skills
• Ability to adapt to process and department changes as necessary
• Ability to work well under pressure with speed and efficiency
• Self-started, motivated and a positive attitude
Technical Qualifications and Requirements:
• The employee must have a space in his or her place of residence suitable for the installation of a Home Agent work station.
• Work environment must be free from distractions, including any background noise that impacts the customer experience
• The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
• Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred.
• Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers.
• Your device must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection.
• Must be able to certify compliance with requirements regarding internet speed and connection
To our veterans and separated service members: you are at the forefront of our minds as we recruit top talent to join Nestlé. The skills that you have gained while serving our country, such as adaptability, agility, and leadership, are aligned with the skills that we look for when we think about what success looks like at Nestle. We hope that you will consider sharing in our mission and purpose to enhance quality of life and contribute to a healthier future.
Nestlé Waters North America is the nation's leading bottled water company. Our water brands include Poland Spring, Arrowhead, Ozarka, Deer Park, Zephyrhills, Ice Mountain, and Nestlé Pure Life. We're passionate about creating shared value for society in all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship – most notably responsible water management, lightweight packaging and advancing recycling in America. As a valuable part of our team, you'll receive a competitive total rewards package – something that will provide you with the support you need to thrive both inside and outside of work. It's not just the work that you'll find fulfilling here though. As you build a career with us, you'll receive exactly the kind of benefits you'd expect from a leading name in healthy hydration. The only question is, what elements will help you succeed at Nestlé Waters?
Applicants with criminal histories are welcome to apply.
Before the Interview
How to Prepare for an Interview
Before the interview:
Make a good impression before you reach the interview room by updating and maintaining your LinkedIn profile. Prepare for your interview by researching the company, practicing your interview skills, and studying the position so you can see how your skills match up. So you aren’t flustered on your way to the interview, do a dry run to the interview location before your interview day. If you’re looking for more support, reach out to other veterans who have had success with job searching to help you prep.
Key Takeaways
- Update your LinkedIn
- Research our culture, our people, and the location of your interview
- Do a dry run to the interview location
- Prepare specific examples that fit the job requirements
- Use our online skills translator to best explain your skills and experience
- Practice a mock interview
- Reach out to other veterans
During the Interview
During the interview:
Put your best foot forward by arriving in appropriate attire and showcasing the situations, behaviors, and outcomes that have led to your success. By highlighting the skills you obtained in the military and owning your accomplishments, you’ll make a lasting impression.
Key Takeaways
- Dress in business formal
- Practice storytelling
- Have a printed copy of your résumé
- Highlight the skills that match with this job
- Share your accomplishments
- Emphasize your dedication to the job
- Ask questions!
After the Interview
After the interview:
If you’re interested in the position, make it known! Sending an email or thank-you note show your appreciation and keep you in the interviewer’s mind. The job market is competitive, so don’t be discouraged by not landing a job on the first try. Instead, view each interview as a learning experience that will prepare you for future opportunities.
Key Takeaways
- Send an email or thank-you note
- Use this interview as a learning experience
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The Nestlé Companies are equal opportunity and affirmative action employers and are looking for diversity in qualified candidates for employment: Disabled/Veteran. If you require an accommodation in order to view or apply to open positions, please dial 711 and provide this number to the operator: 1-877-204-8650. For technical assistance: email NesCareersSupport@icareerhelp.com or phone 1-877-204-8650.
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