Manager Customer Account (Amazon Business Manager)
Job ID: 20006630
Location: New York, NY
Location: New York, NY
Job Category: eCommerce
Company: Nestle Nespresso
Are you passionate about marketing? Do you care about sustainability and quality? At Nespresso we place people, coffee and sustainable living at the heart of what we do, inspiring an engaging and meaningful place to work. We are seeking a Customer Account Manager to join our team.
The Customer Account Manager will drive the Nespresso capsule, machine and milk-frother business on Amazon Retail, including Amazon business.
A Day in the Life:
• Work with cross-functional teams in Sales, Marketing, Supply Chain and Finance to optimize terms, promotions / activations, merchandising, digital shelf, brand stores, product detail pages, ratings & reviews and overall consumer experience.
• Own the relationship with the buyer(s) in kitchen, grocery and all other applicable Amazon channels / teams. i.e. Amazon Business, Advertising, Amazon in-stock (when applicable) etc.
• Be responsible for negotiating annual terms and ensure partnership terms are honored by partner retailers.
• Manage the portfolio to grow the business accounts to ensure price integrity as the business grows.
• Own site merchandising and all immersive content
• Manage the promotional calendar and own the end to end strategy and execution of tentpole events.
• Own the media strategy on the platform and find ways to remarket. Grow the Nespresso brand on the platform in partnership with retailers’ advertising teams, the performance media manager, brand media manager in Nespresso and performance media agencies.
• Securing alignment and validation of strategy with Finance, Marketing team and HQ. Teams.
• Exchange best practices with the global community within Nespresso and ensure the U.S. leads on priority initiatives.
• Reporting and Analysis; Support Commercial Analytics team with inputs for forecasting.
• Develop talent and grow competencies within the team; Be responsible for team career planning
Winning Skill Sets:
• Bachelor’s Degree in a business-related field, Marketing/Digital Marketing, Finance, Economics required.
• 5+ years’ experience working for a major Pure Player required. Former Amazon.com Vendor Manager or Inventory Planner PREFERRED.
• 3+ years’ experience managing “other ecommerce” business whether Direct Channel or Brick & Mortar.com is a plus
• Experience in Strategic Planning required. Ability to develop and present a strategic vision to Senior Leadership, securing alignment and validation across multiple cross-functional business units plus external stakeholders.
• Strong Project Management skills with experience in strategic planning and execution required.
• Demonstrates ability to work under pressure, managing several projects simultaneously with minimal supervision.
• Strong Analytical skills – Ability to work with numbers: generate reports and statistical data, interpret that data and in turn identify problems, opportunities, trends and develop solutions required.
• Travel required 10-12 trips between NYC & SEATTLE per year and 1-2 HQ
• Bachelor’s Degree in a business-related field, Marketing/Digital Marketing, Finance, Economics required.
• 5+ years’ experience working for a major Pure Player required. Former Amazon.com Vendor Manager or Inventory Planner PREFERRED.
• 3+ years’ experience managing “other ecommerce” business whether Direct Channel or Brick & Mortar.com is a plus
• Experience in Strategic Planning required. Ability to develop and present a strategic vision to Senior Leadership, securing alignment and validation across multiple cross-functional business units plus external stakeholders.
• Strong Project Management skills with experience in strategic planning and execution required.
• Demonstrates ability to work under pressure, managing several projects simultaneously with minimal supervision.
• Strong Analytical skills – Ability to work with numbers: generate reports and statistical data, interpret that data and in turn identify problems, opportunities, trends and develop solutions required.
• Travel required 10-12 trips between NYC & SEATTLE per year and 1-2 HQ
Before the Interview
How to Prepare for an Interview
Before the interview:
Make a good impression before you reach the interview room by updating and maintaining your LinkedIn profile. Prepare for your interview by researching the company, practicing your interview skills, and studying the position so you can see how your skills match up. So you aren’t flustered on your way to the interview, do a dry run to the interview location before your interview day. If you’re looking for more support, reach out to other veterans who have had success with job searching to help you prep.
Key Takeaways
- Update your LinkedIn
- Research our culture, our people, and the location of your interview
- Do a dry run to the interview location
- Prepare specific examples that fit the job requirements
- Use our online skills translator to best explain your skills and experience
- Practice a mock interview
- Reach out to other veterans
During the Interview
During the interview:
Put your best foot forward by arriving in appropriate attire and showcasing the situations, behaviors, and outcomes that have led to your success. By highlighting the skills you obtained in the military and owning your accomplishments, you’ll make a lasting impression.
Key Takeaways
- Dress in business formal
- Practice storytelling
- Have a printed copy of your résumé
- Highlight the skills that match with this job
- Share your accomplishments
- Emphasize your dedication to the job
- Ask questions!
After the Interview
After the interview:
If you’re interested in the position, make it known! Sending an email or thank-you note show your appreciation and keep you in the interviewer’s mind. The job market is competitive, so don’t be discouraged by not landing a job on the first try. Instead, view each interview as a learning experience that will prepare you for future opportunities.
Key Takeaways
- Send an email or thank-you note
- Use this interview as a learning experience
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