As the nation’s leading bottled water company, Nestlé Waters North America is dedicated to providing customers with healthy hydration options. Alongside that, we’re also committed to developing our people – enabling them to make the most of the many elements that help them to succeed.
Nestlé Waters consists of five business units: Corporate, Commercial, Supply Chain, Technical & Production and ReadyRefresh by Nestlé. Whichever one of these areas you choose to join, you’ll find yourself collaborating with a highly talented team on work that’s challenging, engaging and incredibly rewarding. You’ll be an essential element of our success: trusted, empowered and supported to make a lasting impact on the very future of our business. It’s a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions – all while delivering healthy hydration to millions of customers.
When it comes to leading the industry with the highest standards in quality, Nestlé Waters Corporate is a vital element of our success. As part of the Corporate team, this is something you’ll play a leading role in. Whether you’re based in Finance, Human Resources, Legal, Communications, Marketing or IT, you’ll be a force for good – someone who is trusted, empowered and supported to make a genuine, lasting impression on our organization. You’ll grow and develop as we do, sharing in the success your accomplishments bring. And, as you achieve great things and thrive within our Corporate team, you can be certain your contributions have a wide-reaching impact – on the lives of customers and colleagues alike. Simply put, it’s an opportunity to collaborate with some of the best talent in the industry on work that’s challenging, engaging, meaningful and never anything less than rewarding.
The Manager, Internal Communications, ReadyRefresh® by Nestlé®, the direct-to-consumer beverage delivery service of Nestlé Waters North America (NWNA), is responsible for managing day-to-day internal communications for the nearly $1B ReadyRefresh business. The position reports to the Senior Director, Corporate Communication & Corporate Affairs Strategy & Planning, and is based in Stamford, CT.
This individual will be responsible for developing internal communications tactics to drive ReadyRefresh’s strategy to continue the accelerated growth of its business – and further NWNA’s Purpose: To Enhance Quality of Life and Contribute to a Healthier Future.
This role requires a self-motivated, internal communications professional with a passion for communicating with and connecting to non-wired associates. As this role will be working across all functions and levels, the individual must be a collaborative self-starter who enjoys working at a very fast pace and is an active listener.
Partner with ReadyRefresh management to develop and execute of a cohesive internal communications strategy for ReadyRefresh. Be an integral part of the team and a critical input to defining, refining and monitoring the execution and impact of this strategy.
Own production of all content; coordinate reviews and distribute weekly e-mail Newsletter, as well as be responsible for the development of ongoing associate content to engage and inform ReadyRefresh associates.
Work closely with associates in different locations/levels in the ReadyRefresh organization, and in close partnership with Human Resources.
Be responsible for monitoring engagement and preparing content for real-time online associate engagement platform (NW Live).
Monitor analytics and recommend changes to communications strategies and tactics.
Ensure consistency of key NWNA corporate messages across ReadyRefresh channels.
Partner with Human Resources to amplify Organizational Health Initiatives and related action plans for ReadyRefresh business.
Manage timely communications requests and day-to-day challenges related to ReadyRefresh associate communications and platforms independently and efficiently.
Leverage two-way communication to influence content and messages. Utilize communications and share proof points demonstrating how feedback from the field and across levels is incorporated in decision-making, vision and strategy.
Maintain day-to-day contact with branches and local facilities.
Manage and be a thought partner in developing an internal communications strategy and messages that inform and engage associates in approximately 70+ ReadyRefresh locations across the U.S.
Leverage internal channels to develop a narrative that empowers associates and demonstrates their connection to the company’s Purpose and the ReadyRefresh business strategy.
Develop articles, videos, digital slides, social posts, presentations, weekly newsletter, leadership communications to ReadyRefresh, and other materials designed to engage and inform 3,200 ReadyRefresh associates, and at times, the broader NWNA audience.
Develop customized content for key business groups within ReadyRefresh, in-tune with the needs of the field and with a customer focus.
Measure utilization of communication channels and related metrics and make recommendations based on analytics.
Maintain and update communications channels to reflect technological advances and latest messaging.
Manage communication calendar and editorial content for ReadyRefresh.
Advise on best practices and facilitate delivery of key communications vehicles, including email, NW Live (associate app) postings, weekly functional communication (The Wave), and internal digital signage, for relevant audience.
Develop communications for ReadyRefresh associate events, Town Halls, and business updates for ReadyRefresh, such as writing calendar invites; coordinate technology platforms/physical space for events.
Establish and maintain relationships with a network of contacts to foster two-way communication, maintain pulse and enable communications efforts at a grassroots level in approximately 70+ ReadyRefresh locations.
Develop, monitor and analyze an accessible feedback mechanism across all levels to inform communication evolution.
Mine for ReadyRefresh associate stories and highlight opportunities to leadership.
A strategic thinker and problem solver.
Experience with change management and culture change initiatives is a plus.
Creative mindset/innovative approach and experience in how best to communicate to various audience segments, often with competing interests and needs.
Strong content strategy, messaging, writing, editing, and journalistic skills.
Expertise in using technology and applying trends to aid, improve and drive associate engagement.
Ability and discretion to handle confidential business information and to work with Human Resources on associate matters.
Strong interpersonal skills and ability to work effectively across functions, levels and personalities.
Demonstrated good judgment and personal integrity.
Ability to effectively prioritize workload, balance competing priorities and quickly turn around requests with little direction in a fast-paced environment.
Results-oriented and committed to team success.
A commitment to quality with excellent attention to detail and follow through.
Sense of humility, sense of humor, a team player and adaptable to changing conditions.
Excellent analytical, organizational, time-management and project management skills.
Perform other duties as assigned by Senior Director, Corporate Communication & Corporate Affairs Strategy & Planning, to support communications programs, campaigns and initiatives.
Position requires an independent problem-solver and self-motivated individual. Supervisor provides necessary leadership and coaching, along with regular review of status, goals, and objectives.
Key qualifications include:
College degree in Communications, Journalism or Marketing Communication preferred.
6-8 years of experience in communications, especially in a customer-oriented environment with a dispersed, frontline population.
Experience and comfort liaising with C-suite executives and handling sensitive issues and confidential business matters.
Working knowledge of MS Word, Excel, PowerPoint, Outlook, Sharepoint platform and digital and social media platforms.
Proven track record using technology to support communications strategy and execution.
Video editing knowledge preferred.
At times when business critical issues arise, must be willing to work outside normal business hours.
Ability to travel as needed to branch locations/offices, factories and other facilities (15-20%).
To our veterans and separated service members: you are at the forefront of our minds as we recruit top talent to join Nestlé. The skills that you have gained while serving our country, such as adaptability, agility, and leadership, are aligned with the skills that we look for when we think about what success looks like at Nestle. We hope that you will consider sharing in our mission and purpose to enhance quality of life and contribute to a healthier future.
Nestlé Waters North America is the nation’s leading bottled water company. Our water brands include Poland Spring, Arrowhead, Ozarka, Deer Park, Zephyrhills and Ice Mountain, Nestlé Pure Life, S. Pellegrino, Perrier and Acqua Panna. We’re passionate about creating shared value for society in all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship – most notably responsible water management, lightweight packaging and advancing recycling in America. As a valuable part of our team, you’ll receive a competitive total rewards package – something that will provide you with the support you need to thrive both inside and outside of work. It’s not just the work that you’ll find fulfilling here though. As you build a career with us, you’ll receive exactly the kind of benefits you’d expect from a leading name in healthy hydration. The only question is, what elements will help you succeed at Nestlé Waters?
Applicants with criminal histories are welcome to apply.
Make a good impression before you reach the interview room by updating and maintaining your LinkedIn profile. Prepare for your interview by researching the company, practicing your interview skills, and studying the position so you can see how your skills match up. So you aren’t flustered on your way to the interview, do a dry run to the interview location before your interview day. If you’re looking for more support, reach out to other veterans who have had success with job searching to help you prep.
Update your LinkedIn
Research our culture, our people, and the location of your interview
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Use our online skills translator to best explain your skills and experience
Practice a mock interview
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During the Interview
During the interview:
Put your best foot forward by arriving in appropriate attire and showcasing the situations, behaviors, and outcomes that have led to your success. By highlighting the skills you obtained in the military and owning your accomplishments, you’ll make a lasting impression.
Dress in business formal
Have a printed copy of your résumé
Highlight the skills that match with this job
Share your accomplishments
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After the Interview
After the interview:
If you’re interested in the position, make it known! Sending an email or thank-you note show your appreciation and keep you in the interviewer’s mind. The job market is competitive, so don’t be discouraged by not landing a job on the first try. Instead, view each interview as a learning experience that will prepare you for future opportunities.
The Nestlé Companies are equal opportunity and affirmative action employers and are looking for diversity in qualified candidates for employment: Minority/Female/Disabled/Protected Veteran. If you require an accommodation in order to view or apply to open positions, please dial 711 and provide this number to the operator: 1-877-204-8650. For technical assistance: email NesCareersSupport@icareerhelp.com or phone 1-877-204-8650.