Are you passionate about coffee? Do you care about sustainability and quality? At Nespresso we place people, coffee and sustainable living at the heart of what we do, inspiring an engaging and meaningful place to work. We are seeking passionate and dynamic Senior Sales Associate for our world class team who can focus on driving sales, service, and sustainability through respectful, collaborative, agile, determined, and driven engagement with clients, team members, and management. Also to support management with opening/closing and cash duties.
A day in the life:
PEOPLE • Perform Boutique tasks as delegated by management • Share feedback & opinions respectfully & considerately with management team • Participate in team meetings & contribute ideas/suggestions to improve Boutique operations • Respect team members & management by adhering to shift/work scheduling and attendance policy • Proactively cultivate new client relationships • Complete special projects per agreed-upon PDP plan as delegated by manger
SALES & SERVICE • Greet & Engage: Welcome with enthusiasm and sincerity all Boutique customers as they enter the space & direct them through the customer journey • Listen & Learn: Prescribe appropriate machines & capsules by asking open ended questions and providing creative solutions • Share Knowledge: Demonstrate up-to-date knowledge of new products, current products, and promotions • Win the Sale: Utilize Nespresso Five Steps of Sales and Service (up, cross, new, and re), NES-Eloquence, and Storytelling to achieve individual & Boutique targets • Offer Tastings: Initiate customers into the art of coffee tasting & develop their curiosity about Nespresso products • Member Accuracy: Manage the member database, entering all customer data accurately • Compliance: Understand and adhere to cash operating procedures and returns policies • React with respect and provide excellent customer service at all times • Utilize Nespresso’s Six Customer Experience Principles to deliver a unique and customized customer experience • Share Nespresso’s community & sustainability missions with all customers • Maintain awareness of traffic levels & surroundings, adjusting pace, acknowledging new clients, etc.
OPERATIONS & SAFETY • Adhere to the all Boutique opening and closing procedures as directed by management • Work with management team to ensure safe working conditions • Properly dispose of all recyclables, garbage, etc. • Execute tasks in an efficient & sustainable fashion as directed by management • Observe stock levels & refill/assist as necessary • Adhere to retail operations procedures and best practices as directed by management team • Adhere to compliance and quality standards in keeping with the Standard Operation Procedures • Adhere to cash management and return procedures as directed by management
Benefits and Perks:
• Competitive pay • Quarterly and annual bonus • Paid vacation time • Tuition reimbursement program • Referral bonus program • Recognition program with monetary rewards • Nestle corporate discounts • Complimentary uniforms and dry cleaning • Free Machine and coffee allowance • 401K savings match • Guaranteed minimum hours
• High School Diploma or GED required • 1+ years of sales or customer service experience in a premium or consumable environment preferred • A real passion for coffee and respect for sustainability; ability to self-educate and educate others on the coffee culture • The world is rapidly changing and we need people who are resourceful, agile and willing to evolve. • Flexible to work select shifts; days, nights, weekends and holiday
Make a good impression before you reach the interview room by updating and maintaining your LinkedIn profile. Prepare for your interview by researching the company, practicing your interview skills, and studying the position so you can see how your skills match up. So you aren’t flustered on your way to the interview, do a dry run to the interview location before your interview day. If you’re looking for more support, reach out to other veterans who have had success with job searching to help you prep.
Update your LinkedIn
Research our culture, our people, and the location of your interview
Do a dry run to the interview location
Prepare specific examples that fit the job requirements
Use our online skills translator to best explain your skills and experience
Practice a mock interview
Reach out to other veterans
During the Interview
During the interview:
Put your best foot forward by arriving in appropriate attire and showcasing the situations, behaviors, and outcomes that have led to your success. By highlighting the skills you obtained in the military and owning your accomplishments, you’ll make a lasting impression.
Dress in business formal
Have a printed copy of your résumé
Highlight the skills that match with this job
Share your accomplishments
Emphasize your dedication to the job
After the Interview
After the interview:
If you’re interested in the position, make it known! Sending an email or thank-you note show your appreciation and keep you in the interviewer’s mind. The job market is competitive, so don’t be discouraged by not landing a job on the first try. Instead, view each interview as a learning experience that will prepare you for future opportunities.
The Nestlé Companies are equal opportunity and affirmative action employers and are looking for diversity in qualified candidates for employment: Minority/Female/Disabled/Protected Veteran. If you require an accommodation in order to view or apply to open positions, please dial 711 and provide this number to the operator: 1-877-204-8650. For technical assistance: email NesCareersSupport@icareerhelp.com or phone 1-877-204-8650.