Are you passionate about finding a fulfilling career? Do you care about sustainability and quality? At Nespresso we place people, coffee and sustainable living at the heart of what we do, inspiring an engaging and meaningful place to work. We are seeking a passionate and motivated Field Technician to join our world class team and partner with our B2B accounts in Chicago. As a member of our Field Technician team, you are empowered to share our sustainable mission with our customers, our farmers and each other while providing extraordinary customer service. We pride ourselves on providing quality coffee, growth opportunities and a variety of benefits with perks. Join our growing team, a taste of something better awaits you!
Nestle Nespresso is hiring a Field Technician to service our B2B accounts with the installation, maintenance and repair of our espresso machines. This technician will also maintain the machine equipment inventory and warehouse and will possess a high level of customer service. The Technician will be provided with a company vehicle to carry out required tasks.
The Technician will:
• Perform installation, troubleshooting support, repair services and preventative maintenance on business to business machine line • Travel to B2B customer locations to perform these services and to assess customer needs from site locations • Perform field services when required including weekends as needed or upon the request by National Service Manager • Learn all designs, functions, dismantling techniques, and repair methods of all Nespresso machine models • Perform cross training and troubleshooting support with Nespresso Service Providers and Distributors • Accurately complete service request forms with complete service data; communicate regularly with team members, parts representatives, dispatchers and customers • Perform routine inventory check of in-stock and out-of-stock inventory; maintaining stock availability of inventory through order and stock transfer placements • Receive, distribute and track deliveries accordingly; collect and return customer products to proper locations and maintain availability of security / internet services / tools for in shop work activities
REQUIREMENTS: • High School Diploma or GED required • Valid Driver’s License required • Bachelor’s Degree in a technical field preferred • 5+ years’ work experience in machine troubleshooting and problem solving preferred • 5+ years’ work experience repairing commercial business machines or appliances preferred • Experience in continuous process improvement preferred • Ability to work independently with limited supervision • Ability to work with both technical and non-technical team members in a collaborative manner • Strong working knowledge of Microsoft Office Suite
Benefits: • Competitive pay • Annual bonus • Use of Nestle Vehicle • Paid vacation time • Tuition reimbursement program • Referral bonus program • Recognition program with monetary rewards • Nestle corporate discounts • Free Machine and coffee allowance • 401K savings Match
Learn more about us: www.nespresso.com and www.nespressojobs.com
The Nestlé Companies are equal employment and affirmative action employers and looking for diversity in qualified candidates for employment.
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The Nestlé Companies are equal opportunity and affirmative action employers and are looking for diversity in qualified candidates for employment: Minority/Female/Disabled/Protected Veteran. If you require an accommodation in order to view or apply to open positions, please dial 711 and provide this number to the operator: 1-877-204-8650. For technical assistance: email NesCareersSupport@icareerhelp.com or phone 1-877-204-8650.