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We are Nestlé

You may know us as the world’s largest food and beverage company – as a parent to staple brands like Gerber®, Purina®, and Nespresso®. We know us as a wholesome family with a purpose much greater than ourselves: to enhance quality of life, contribute to a healthier future, and shape a better, healthier world. With more than 2,000 brands produced across 191 countries, our reach and scalability are BIG. And it all starts with technology. We are the largest SAP Implementation in the world. You are the brains behind category-rocking ideas and technology that will shape our bright future. Join the force – #PassionIT!

Senior Unified Communications Specialist

Job Number 18008129 Company NESTLE GLOBE IS/IT Location Saint Louis, Missouri

Description

We are Nestlé’s GLOBE Team—a global IS/IT function based in St. Louis, Missouri with operations strategically positioned in the locations of our different Nestlé businesses across the U.S. We’re driven by agility to provide the most effective and efficient level of technical service. Together, we are the largest SAP implementation in the world, and with operations in 191 countries, our systems and opportunities are excitingly complex. It is about thinking big.

As the Senior Unified Communications Specialist, you are responsible for supporting the planning, coordination and management of Unified Communications Solutions project activities.  This includes developing plans and budgets and coordinating multiple vendors. It also includes leading project teams in a matrix organization and vendors to accomplish and report status on project and sustain activities and to ensure results meet negotiated customer expectations and adhere to internal standards and strategies.  You will provide expertise in unified communication- Video Conferencing and Telephony.

Your role is critical to the implementation and transformation of Unified Communications. Are you up for the challenge?

Primary Responsibilities 
  • Provide senior level expertise with existing Video Conferencing Solutions in the current production environment as well as telephony systems and voice networks. Oversee the integration of video conferencing and telephony hardware with network services. 
  • Assist where needed to support end user with all Unified Communications issues/concerns as well as provide escalation point for Customer Care team to ensure expedient issue resolution. Interface with Vendors to support ticket resolution. 
  • Proactively stay current with emerging collaboration technologies, such as Video Conferencing Cloud and Skype for Business Enterprise Voice. Adhere to established voice networking policies, procedures, and best practices.
  • Coordinate vendors in the delivery of unified communications projects. Lead the effort in designing and implementing cost-effective and efficient video and voice solutions. Adhere to and embody Project Management best practices for managing timelines, status communications, scope, and budget. 

Qualifications

Basic Qualifications (Minimum):

Education:
  • High School Diploma OR GED is required
  • Bachelor’s degree or equivalent work experience in Unified Communications
Experience:
  • 5 or more years of experience with Unified Communications, Unified Collaboration, OR Video Conferencing
  • Working experience in Project Management or Project Coordinating
  • Experience implementing or supporting Video Conferencing solutions
  • Working Experience with telephony Solutions is preferred

To our veterans and separated service members—you’re at the forefront of our minds as we recruit top talent to join Nestlé. The skills you’ve gained while serving our country, such as adaptability, agility, and leadership, are much like the skills that will make you successful in this role. We hope you’ll consider sharing in our mission—you’ll join a cohort of others who have chosen to call Nestlé home.


The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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