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Passion is the pulse of Purina. You don’t have to be a pet owner, but you must be able to find your square – find passion in the work you do, the people you encounter and the opportunities you experience. Within our walls, you’ll discover ways to do what’s never been done before, and you’ll do it with integrity and expertise. Your relentless pursuit to break boundaries, pioneer new brands and revolutionize the bond between pets and people will help you fit right in. Working together, #WeStandTaller.

Trade Relations Representative

Job Number 18000494 Company Nestle Purina PetCare Company Location Hartwell, Georgia


Nestlé Purina is expanding! We’re opening a state of the art distribution center in 2018 and production facility in 2019 – our first new factory in over 20 years! We’re thrilled to be joining the Hartwell, GA community and to welcome as many as 240 new members to the Purina family by 2023. On more than 100 acres, this 500,000 square foot facility will serve as our most versatile facility with the ability to switch product lines faster and more efficiently than we have ever done before producing and distributing the Purina brands our customers trust and pets love. 

This position completes all traffic requirements for the Hartwell distribution center. This involves the coordination of timely shipment, in conjunction with planned production, customer requested delivery dates and stock transfer orders shipping to other NPPC sites.  Works with third party carriers and customer distribution centers to accomplish daily tasks. Responsible for the selection and management of “least cost” carrier, outbound/inbound scheduling of freight, and customer service for customer direct shipments. 

  • Select and contact carrier to arrange load pick-up at Nestlé Purina PetCare Distribution Center.  
  • Communicate hot list requirements with Distribution Center for customer orders.
  • Review finished product position of locally produced items to ensure customer service level. 
  • Order Processing: Perform ATP process in SAP, and create outbound deliveries in SAP for customer orders and Stock Transfer Orders
  • Responsible for assuring we meet our customer service level goals of on time delivery, order fulfillment and informing customers, brokers and customer service of order/shipment status.
  • Maintain, manage and schedule all warehouse-loading appointments referencing outbound customer deliveries. 
  • Responsible for researching and updating delivery service levels on our customer service database.
  • Work with St. Louis ORM or contact customer directly concerning plant shorts, suffix changes, product changes, etc.
  • Review customer claim shortages with the Data Steward and communicate to Order Revenue Management.
  • Enter Carrier accessorial into OM and Hartwell’s tracking systems.  
  • Maintain Hartwell’s ON time PCSM report.  
  • Report Carriers on Time results daily and weekly.

Perform all other duties as assigned.


Education: High School Diploma or G.E.D.

Experience (Years/Type): 1+ year experience in a high paced customer service oriented office setting, manufacturing/warehouse, logistics/transportation or military environment. 

The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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