Nestlé Professional is committed to providing the finest ingredients, operational knowledge, and uncompromised support to foodservice operations across the US. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. As a business serving other businesses, we’re focused on performing with speed, service, and precision to cook up delicious ideas for our clients both small and large. Satisfy your appetite for an exciting career at Nestlé Professional.
POSITION SUMMARY: Directs quality assurance factory floor and/or laboratory personnel while maintaining a close rapport with production and the Quality team to identify, seek and prevent problems affecting quality. A key position within the team providing expertise and support to the operations department and factory management staff, encouraging a cross departmental quality and compliance mind-set.
Collaborate with production team and monitor all processes and procedures to ensure efficiency and continuous improvement
Use Defect Root Cause Analysis for the investigation of consumer and customer complaints and quality related losses.
Develop corrective actions and monitors for effectiveness.
Troubleshoot using product tests and product specification measurements.
Ensures an active internal quality audit program in compliance with FSSC 22000 and the Nestlé Quality Management System.
Maintain and update HACCP, NQMS and SOP's and train associates at all levels on quality programs.
Is a valued partner with internal and external customers, suppliers, colleagues, and support services to ensure achievement of targets.
Leads quality assurance production floor support team by scheduling and assigning work, providing training and managing budgets
Own the activities for FSSC 22000 compliance while driving continuous improvement for quality metrics and KPIs in the factory.
Actively participate in the change control process. Maintain and updates Rework and Allergen matrices for the factory.
Communicate Quality and Food Safety briefs to the factory and prepare statistical based reports.
Acts as a communication liaison between management and quality staff to support corporate and factory initiatives.
Supports factory traceability exercises.
Manages factory laboratories for chemistry, incoming goods, microbiology and / or sensory by scheduling and assigning work, providing training and balancing budgets.
Ensures daily routine sample analyses using lab techniques and other instrumentation following Good Laboratory Practices and Internal Control Plans (ICP).
Oversees lab operational activities – daily equipment maintenance, ordering, stock control, stock record entry, reporting, document control, etc.
Ensures lab compliance for FSSC 22000 and NQMS while driving continuous improvement for Quality metrics and KPIs in the lab.
Ensures the completion of internal lab audits in compliance with the NQAC program.
Updates NQMS, ICPs and SOPs as needed and ensures training of laboratory associates. Assists, advises, and trains factory employees in attaining NQAC requirements (MI, LI, P-test, etc.).
Ensures that a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in designated and specifically Lab areas.
Summarizes data, prepares, and interprets reports for use by management.
Acts as a communication liaison between management and laboratory staff to support corporate and plant-driven initiatives.
Is the key factory contact person with other corporate and factory quality teams.
Safety & environmental:
Ensures compliance with all regulatory and Nestlé guidelines pertaining to safety, health, and environmental.
Is a key part of the culture change towards behavioral safety improvement.
B.S. Degree in Food Science, Microbiology, Chemistry, or other related field OR years of experience in lieu of a degree.
3 – 5 years manufacturing and/or laboratory experience required, food industry preferred.
1 – 3 years of supervisory experience in QA/QC preferred.
Excellent verbal and written communication skills, validated planning and organizing skills, leadership, partnership, collaboration, and influencing or teamwork skills.
Strong mathematical and statistical skills.
Management of multiple assignments and projects.
Driving quality initiatives in a fast paced, dynamic environment.
Strong problem-solving and analytical skills.
Proficient with computer systems, personal computers, and spreadsheet software (Microsoft Office, Excel, etc.) and mainframe system with custom applications.
Proficiency in SAP/GLOBE systems is helpful.
Courage: linked to people’s confidence in their capabilities and discernment. It allows them to make decisions or choices, at the same time evaluating the risks and being conscious of their responsibilities.
Results Focus: the commitment to meet or exceed ambitious performance objectives and quality standards, deliver business results and continually find sustainable improvements in methods and processes.
Impact/Convince Others: convincing others, either directly or using appropriate third parties, in order to get their dedication to ideas projects or actions that are in the company’s interest.
Develop People: Developing people means helping individuals identify their short- and long-term development needs, inspiring their individual learning by providing them with appropriate support.
Support around-the-clock operation with the abilty to work off-hours as required.
The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Make a good impression before you reach the interview room by updating and maintaining your LinkedIn profile. Prepare for your interview by researching the company, practicing your interview skills, and studying the position so you can see how your skills match up. So you aren’t flustered on your way to the interview, do a dry run to the interview location before your interview day. If you’re looking for more support, reach out to other veterans who have had success with job searching to help you prep.
Update your LinkedIn
Research our culture, our people, and the location of your interview
Do a dry run to the interview location
Prepare specific examples that fit the job requirements
Use our online skills translator to best explain your skills and experience
Practice a mock interview
Reach out to other veterans
During the Interview
During the interview:
Put your best foot forward by arriving in appropriate attire and showcasing the situations, behaviors, and outcomes that have led to your success. By highlighting the skills you obtained in the military and owning your accomplishments, you’ll make a lasting impression.
Dress in business formal
Have a printed copy of your résumé
Highlight the skills that match with this job
Share your accomplishments
Emphasize your dedication to the job
After the Interview
After the interview:
If you’re interested in the position, make it known! Sending an email or thank-you note show your appreciation and keep you in the interviewer’s mind. The job market is competitive, so don’t be discouraged by not landing a job on the first try. Instead, view each interview as a learning experience that will prepare you for future opportunities.
The Nestlé Companies are equal opportunity and affirmative action employers and are looking for diversity in qualified candidates for employment: Disabled/Veteran. If you require an accommodation in order to view or apply to open positions, please dial 711 and provide this number to the operator: 1-877-204-8650. For technical assistance: email NesCareersSupport@icareerhelp.com or phone 1-877-204-8650.