We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.
As the IT Senior Operations Specialist for Nestlé’s Workforce Experience team in St. Louis, MO, you’ll be responsible for sustaining, deployment, retirement and leverage of a product or platform. As well as, for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved. This role may also coordinate activities of specialist and Junior Specialists or cross-streams when involved in projects.
Coordinate Incident/Request/Problem management processes at agreed levels to local operating company (OpCo) and local Informational Technology (IT) North American teams
Follow Nestlé’s Standard Routines for handling incident management, request management and problem management within a DevOps environment
Own and manage the relationship with the Incident/Request/Problem/Knowledge Coordinators in their respective operating company and global teams
Advocate for OpCo the restoration of normal service operation as quickly as possible to minimize the adverse impact on business operations
Liaise with OpCo to ensure Incident & Request requirements are well documented and understood
Review escalations and concerns.
Coordinate with Service Desk, IT North American Towers or OpCo assignment groups on a response
Provide induction and follow-up training for incident/request/problem/knowledge community; cross-train other members of the team to operate across markets
Excellent understanding of business complexities and how technologies are successfully applied by best-in-class companies
Bachelor’s degree in computer science, information systems, business administration or related discipline
5+ years of experience within IS/IT
ITIL foundation certification or 4+ years of ITIL methodology experience
1 year or more of experience working with ServiceNow software and workflows
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you’re at the forefront of our minds as we recruit top talent to join Nestlé Purina. The skills you’ve gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. We hope you’ll consider sharing in our mission–you’ll join a cohort of others who have chosen to call Nestlé Purina home.
The Nestlé Companies are equal employment and affirmative action employers and look for diversity in qualified candidates for employment.
Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at email@example.com to notify of us of any needs related to completing the job application.
Make a good impression before you reach the interview room by updating and maintaining your LinkedIn profile. Prepare for your interview by researching the company, practicing your interview skills, and studying the position so you can see how your skills match up. So you aren’t flustered on your way to the interview, do a dry run to the interview location before your interview day. If you’re looking for more support, reach out to other veterans who have had success with job searching to help you prep.
Update your LinkedIn
Research our culture, our people, and the location of your interview
Do a dry run to the interview location
Prepare specific examples that fit the job requirements
Use our online skills translator to best explain your skills and experience
Practice a mock interview
Reach out to other veterans
During the Interview
During the interview:
Put your best foot forward by arriving in appropriate attire and showcasing the situations, behaviors, and outcomes that have led to your success. By highlighting the skills you obtained in the military and owning your accomplishments, you’ll make a lasting impression.
Dress in business formal
Have a printed copy of your résumé
Highlight the skills that match with this job
Share your accomplishments
Emphasize your dedication to the job
After the Interview
After the interview:
If you’re interested in the position, make it known! Sending an email or thank-you note show your appreciation and keep you in the interviewer’s mind. The job market is competitive, so don’t be discouraged by not landing a job on the first try. Instead, view each interview as a learning experience that will prepare you for future opportunities.
The Nestlé Companies are equal opportunity and affirmative action employers and are looking for diversity in qualified candidates for employment: Minority/Female/Disabled/Protected Veteran. If you require an accommodation in order to view or apply to open positions, please dial 711 and provide this number to the operator: 1-877-204-8650. For technical assistance: email NesCareersSupport@icareerhelp.com or phone 1-877-204-8650.